Refunds & Returns

1. Standard non-custom products

If a UK consumer buys a standard non-custom product online, they may have a legal right to cancel the order within the applicable cooling-off period.

Returned standard products should be unused, complete and in a condition suitable for resale unless the product is faulty.

2. Custom-made and personalised products

Many GYAMDIAS products are made to order, personalised or produced to customer specifications. Examples include custom 3D printed parts, personalised plaques, engraved items, branded items, custom-sized products and made-to-order production work.

Custom-made and personalised products are normally not eligible for cancellation, return or refund simply because the customer changes their mind, unless the item is faulty, damaged or not produced according to the agreed specification.

3. Cancellation before production starts

If a customer wants to cancel a custom order before production starts, they should contact GYAMDIAS immediately. GYAMDIAS may be able to cancel or revise the order depending on whether work, design preparation, material ordering or production scheduling has already started.

Any refund may be reduced to reflect costs already incurred.

4. Cancellation after production starts

Once custom production, engraving, printing, design preparation, software setup or material ordering has started, cancellation may not be possible or may be subject to charges for work already completed.

5. Faulty or incorrect items

If an item is faulty, damaged or materially different from the agreed specification, the customer should contact GYAMDIAS promptly with the order reference, a description of the problem and clear photographs.

GYAMDIAS may offer a repair, replacement, reprint, partial refund, full refund or other suitable remedy depending on the issue and applicable law.

6. Damaged deliveries

If a parcel arrives damaged, customers should keep the packaging and contact GYAMDIAS as soon as possible with photographs of the packaging and product.

Failure to report delivery damage promptly may make it harder to investigate with the courier.

7. Customer-supplied errors

GYAMDIAS is not responsible for mistakes caused by incorrect customer information, spelling errors, wrong dimensions, unsuitable files, low-resolution artwork, wrong colour choice, incorrect delivery details or late changes after production has started.

8. Colour and finish expectations

Colours and finishes can vary between screens, materials, lighting, production methods and batches. Minor colour, texture, layer-line or finish variations do not automatically make an item faulty.

9. Digital content and software services

Hospitality software, NFC room plaque configuration, digital guest information pages and related setup services may be treated differently from physical goods.

If digital or service work has already started at the customer's request, refund rights may be limited to the work not yet completed, unless the service is faulty or not provided with reasonable care and skill.

10. How to request a return or refund

Contact GYAMDIAS using the details on the Contact page and include the order number, quote reference, customer name, photographs where relevant and a clear explanation of the issue.

11. Return postage

Where a return is accepted, GYAMDIAS will confirm whether the customer or GYAMDIAS is responsible for return postage. This may depend on whether the item is unwanted, faulty, damaged or incorrect.

12. Refund method

Approved refunds are normally made to the original payment method unless another method is agreed.